Questions Answered

How do you authenticate designer items?

Every piece is inspected by hand before it is listed. Our team checks the stitching, hardware, labels and date codes against the maker's own reference points, then verifies the condition against the photos you see on the page. Anything that does not pass is not listed — so what arrives is what was described.

What are the shipping options and delivery times?

Standard delivery arrives in 3-5 business days, and express delivery arrives in 1-2 business days. Orders placed before 1pm ship the same day, and you get a tracking link the moment your parcel leaves us.

What is your returns policy?

You have 30 days to return an item for a full refund. Pieces must come back unworn with their tags and any included dust bag or box, and return shipping is on us within the country.

How do I find my size?

Check the measurements listed on each product page before you order — they are taken flat on the garment itself. Designer sizing varies between houses, so compare those numbers to a piece you already own rather than to your usual label size, and message us if you want a second opinion.

What condition are Preloved items in?

Every Preloved piece is inspected and graded before it is listed, and the grade is stated on the product page. You will see close-up photos of any wear — scuffs, marks, missing parts — so nothing about the condition is a surprise when it arrives.

Can I contact customer service?

Yes — email us and a real person replies within one business day. Tell us the item and your order number and we will answer sizing, condition or delivery questions before you buy.